We have partnered with via the NinjaRMM and TeamViewer to provide a platform to provide this type of remote access. In order to access your office computer you will have to be setup and authorized to do so. Once the authorization has been approved we will add you to the system. We will need your Full Name (First and Last), your email address, and your cell phone number for 2FA (2 Factor Authentication). This is a requirement to use this system. You can create the access request by creating a trouble ticket.

Once you have been authorized, and your account has been created, you will receive an email with instructions on how to enable your account. This email is time sensitive and must be acted upon within 24 hours. If it is not activated within this time period, the email will expire and we will have to re-send the invite. The email will look something like this:

Click on the Accept Invitation button in the middle of the email

You will be taken to a page to enter a password. Please use a unique password that is not used for any other service or computer. This is the dialog you will see:

Next you will be presented with a Primary MFA (Multi Factor Authentication) method. We recommend setting up with SMS.

Type the code you receive via SMS text Message into the next box

You will see a display similar to this one. Your allowed computer(s) will be displayed here. If there are no computers in the list, then you have not been authorized access to any. Please contact the helpdesk for assistance.

Please note, every time you want to access your office computer you will need to initiate the connection from this screen. You will be prompted to MFA every time you login to this site. The site that you go to in order to access your systems is https://centurionamerican.rmmservice.com/